Your Questions, Answered

Here are answers to some of the most common questions families have about working with our agency

  • Our process is thoughtful, clear, and personalized.

    1. Submit an Inquiry.

    2. We review your information and schedule a consultation call to learn more about your family, schedule, and expectations.

    3. Once we mutually decide to move forward, a $300 non-refundable recruitment retainer secures your search.

    4. We begin sourcing, screening, and presenting aligned candidates. Most families review between 2-4 candidate profiles. Our goal is to not overwhelm you with a bunch of candidates, but instead only a few truly qualified ones we think would match your family!

    5. You choose who you would like to interview, schedule a recommended paid meeting with them, select your caregiver, and we guide you through offer and onboarding.

    We remain available for support throughout the transition and beyond!

  • Finding the right caregiver takes time, experience, and careful screening — and for busy families, it can quickly become overwhelming. As professional nannies and household support providers ourselves, we understand firsthand what makes a caregiver truly successful in a home. We know how to recognize strong experience, professionalism, and personality fit beyond what can be seen on a resume alone.

    Working with an agency allows families to focus less on searching, screening, and uncertainty, and more on their children and daily life. We handle the thoughtful matching process so you can move forward with confidence, knowing the caregivers you meet have already been carefully considered with your family in mind.

    Working with an agency provides:

    • Thorough candidate vetting and reference checks
    • Structured matching based on personality, values, and experience
    • Guidance on market rates and professional standards
    • Support with contracts and onboarding
    • A replacement guarantee for qualifying placements

  • We take a personalized, relationship-focused approach to care. Rather than simply filling a position, we focus on thoughtful matching and long-term success for both families and caregivers.

    As professional nannies and household support providers ourselves, we understand firsthand what makes a placement truly work — not just on paper, but in real daily life. We know how to recognize strong caregivers, how to set clear expectations, and how to create matches that feel natural and sustainable for both families and nannies. Our goal is to help families build a reliable village of support they can truly trust!

  • Our placement fees are based on the length and structure of the role.

    Long-Term Placements (12+ Month Commitment):
    Our fee is 10% of the caregiver’s annual gross compensation, with a $2,500 minimum placement fee.
    All long-term placements include a 90-day replacement guarantee.

    Short-Term & Contract Placements (Under 12 Months):
    Our fee is 15% of the total contracted compensation, with a $1,500 minimum placement fee.
    Due to the contract-based nature of these roles, replacement guarantees do not apply.

    A non-refundable $300 recruitment retainer secures your personalized search and is applied toward your total placement fee. The remaining balance is due upon acceptance of the Family’s employment offer.

    For full details, please visit our Investment page.

  • We advocate for our nannies to receive at least:

    • Guaranteed hours (we will give you more information on how this works!)

    • Paid vacation

    • Paid holidays

    • Paid sick days

    • Some nannies also may ask for additional benefits such as a phone or health stipend, car detailing, etc.

    We also will provide a sample contract you can use with your nanny that includes clauses such as:

    • Schedule, guaranteed hours, compensation, and overtime rate

    • Job description, expectations, and requirements

    • Any benefits, additional leave such as bereavement and/or maternity.

    • Sick policy and weather clauses, etc.

  • Every search is different, as our goal is always to find the right fit for both your family and the caregiver — and thoughtful matching can take time. That said, we work with many experienced, professional nannies who are actively seeking positions, and placements can often happen more quickly depending on timing, schedule, and role expectations. Typically the process takes between 2-6 weeks!

  • Our process starts by personally reviewing each candidate’s application and seeing if they meet these minimum requirements:

    • Valid driver’s license and a reliable, insured vehicle

    • Legally authorized to work in the United States

    • At least 20 years of age

    • Non-smoker

    • Willingness to complete required background, driving, social media and reference checks

    • Minimum of 2 years of professional childcare experience

    • At least two professional references

    • Ability to make a minimum one-year commitment for long-term positions

    • Current CPR & First Aid certification, or willingness to complete certification prior to starting a role

    • (For Pittsburgh Placements) PA Child Abuse, PA Criminal History, and FBI Fingerprinting

    If they meet these requirements, we then personally interview each candidate and learn about their personality, experience, qualifications, and ideal job.

    If we decide they are a good fit for our agency and potentially your family, we will check references, social media, etc. before presenting them to you.

    Once you decide who you’d like to hire, we then will conduct a thorough background and driving check before sending the job offer.

  • While we take great care in creating thoughtful matches, we understand that sometimes circumstances change or unforeseen factors arise.

    For long-term (minimum 1 year) placements, we offer a 90-day replacement guarantee. If a placement ends within the first 90 days, we will conduct one replacement search at no additional placement fee.

    Temporary and contract-based placements, including night nanny and newborn care specialist roles, are not eligible for replacement guarantees due to their short-term or defined contract nature.

    Our goal is always to support both families and caregivers in creating sustainable, successful placements — and we remain available for guidance throughout the transition.

  • Families are the direct employers and are responsible for payroll, taxes, and employment compliance.

    We provide guidance on:
    • Employment agreements
    • Guaranteed hours
    • Paid time off standards
    • Payroll service recommendations

    Our role is to support and educate — not replace legal or tax professionals.

  • You can begin by submitting the Family Inquiry Form on our Contact page. This helps us learn more about your family, your schedule, and the type of support you’re looking for. Once your inquiry is submitted, we’ll review your information and reach out soon to schedule a consultation call and walk through next steps together!

Still have questions? We’re here to help!

Send us an email!